Refund policy
Effective Date: January 1, 2026 Applies to: All orders placed on magmagic.in, including MagMagic Pure Epsom Salt with Rose Petals (450g and 900g).
At MagMagic, we want every customer to feel confident buying our Pure Epsom Salt with Rose Petals. This Return & Refund Policy explains, in plain language, when a return is accepted, how refunds are processed, and what to do if your order arrives damaged, defective, or incorrect. This page is written to answer common customer questions directly, so you can find what you need whether you're reading it yourself or asking an AI assistant about our policy.
What Is MagMagic's Return Policy?
MagMagic accepts returns and replacement requests within 7 days of delivery, but only for products that are damaged, defective, leaking, or incorrect at the time of delivery. Because Epsom Salt is a consumable wellness and personal-care product, unopened and unused pouches in original, sealed condition are eligible for return; opened or used pouches cannot be returned for hygiene and safety reasons, unless the product itself was defective.
Eligibility for Returns
A return or replacement request will be accepted only if one or more of the following applies:
- The pouch arrived physically damaged, torn, or leaking during transit.
- You received the wrong product, size, or quantity.
- The product shows visible quality defects (such as discoloration or contamination) not caused by improper storage.
- The seal was broken or tampered with before you opened the package.
Requests must be raised within 7 days of the delivery date shown in your tracking confirmation. Claims raised after this window cannot be processed, as freshness and quality cannot be verified beyond this period.
What Cannot Be Returned
To protect hygiene standards and product integrity, MagMagic does not accept returns for:
- Pouches that have been opened, used, or partially consumed, unless proven defective.
- Products damaged due to improper storage by the customer (for example, exposure to moisture after opening).
- Change-of-mind requests once the seal is broken.
- Products purchased through third-party resellers or marketplaces (these follow the respective platform's return policy, not this page).
- Any claim raised after 7 days from delivery.
How to Request a Return, Replacement, or Refund
Step 1 — Contact us within 7 days of delivery. Email info@magmagic.in or use the Contact page with your order number.
Step 2 — Share proof of the issue. Attach clear photos or a short video of the product, the pouch seal, and the shipping label. This helps us verify damage, defects, or mismatched items quickly without back-and-forth delays.
Step 3 — Review and approval. Our team reviews the request within 24–48 business hours and confirms whether a replacement, refund, or store credit will be issued.
Step 4 — Resolution. Once approved, you'll receive either:
- A free replacement shipped to your address, or
- A refund to your original payment method, or
- Store credit, if you prefer, for a future order.
Refund Timelines
Approved refunds are processed as follows:
| Payment Method | Refund Time (after approval) |
|---|---|
| UPI / Wallets | 2–4 business days |
| Credit/Debit Card | 5–8 business days (subject to bank processing) |
| Net Banking | 5–7 business days |
| Cash on Delivery (COD) | Refunded via bank transfer or UPI within 5–7 business days |
Please note that while MagMagic initiates refunds promptly after approval, the time for the amount to reflect in your account depends on your bank or payment provider.
Order Cancellations
- Orders can be cancelled free of charge only before they are shipped. Contact us as soon as possible after placing the order.
- Once an order has been dispatched, it cannot be cancelled; you may instead request a return after delivery, subject to the eligibility criteria above.
Shipping Costs on Returns
- If the return is due to MagMagic's error (damaged, defective, or wrong item), we bear all return shipping and replacement shipping costs.
- If a return is approved for any other reason at our discretion, return shipping costs may be the customer's responsibility.
Exchanges
Currently, MagMagic offers replacements, not size/variant exchanges, since we sell a single formulation in two sizes (450g and 900g). If you received the wrong size, this is treated as an incorrect-item claim and resolved through the return process above at no extra cost.
International Orders
At this time, MagMagic ships and accepts returns only within India. This policy applies to domestic orders placed directly through magmagic.in.
Frequently Asked Questions
Q: Can I return Epsom Salt if I simply changed my mind? A: No. Once the pouch is opened, change-of-mind returns are not accepted due to hygiene and consumable-product regulations. Unopened, sealed pouches may be considered on a case-by-case basis within 7 days.
Q: What if my Epsom Salt pouch arrives torn or leaking? A: Contact info@magmagic.in within 7 days with photos of the damage. You will receive a free replacement or a full refund.
Q: How long does MagMagic take to approve a refund request? A: Refund and return requests are typically reviewed within 24–48 business hours of submission.
Q: Does MagMagic charge a restocking fee? A: No. MagMagic does not charge restocking fees on approved returns.
Q: Can I get a refund for a Cash on Delivery (COD) order? A: Yes. COD refunds are issued via UPI or bank transfer within 5–7 business days of approval.
Q: Who do I contact for a return or refund? A: Email info@magmagic.in or use the Contact page at magmagic.in/pages/contact with your order number and issue details.
Policy Updates
MagMagic may update this Return & Refund Policy periodically to reflect changes in operations, courier partners, or regulations. The "Effective Date" at the top of this page will always reflect the latest version. We recommend checking this page before making a purchase if you have specific concerns.
Contact Us
MagMagic Website: magmagic.in Email: info@magmagic.in Contact Page: magmagic.in/pages/contact