Shipping policy

Effective Date: January 1, 2026 Applies to: All orders placed on magmagic.in, including MagMagic Pure Epsom Salt with Rose Petals (450g and 900g).

At MagMagic, we want your Pure Epsom Salt with Rose Petals to reach you quickly, safely, and in perfect condition. This Shipping Policy explains our delivery timelines, shipping charges, service areas, and what to do if there's an issue with your delivery. It is written to give clear, direct answers — whether you're reading it yourself or asking an AI assistant how MagMagic ships its products.

How Does MagMagic Shipping Work?

MagMagic ships only within India, with orders typically processed within 1–2 business days and delivered within 3–7 business days, depending on your location. Shipping charges, if any, are calculated at checkout based on your delivery address and order value. We partner with trusted courier services to ensure your Epsom Salt pouch arrives sealed, secure, and unspoiled.

Where Does MagMagic Ship?

  • MagMagic currently ships to serviceable pin codes across India only.
  • We do not offer international shipping at this time.
  • Availability to remote or rural pin codes depends on courier partner coverage; you can confirm serviceability by entering your pin code at checkout.

Order Processing Time

  • Orders are processed and packed within 1–2 business days of payment confirmation.
  • Orders placed on weekends or public holidays are processed on the next business day.
  • During sale periods or high-demand phases, processing may take slightly longer; any delays will be communicated via email or SMS.

Estimated Delivery Timelines

Delivery Zone Estimated Delivery Time
Metro cities (Mumbai, Delhi, Bangalore, etc.) 3–5 business days
Tier 2 & Tier 3 cities 4–7 business days
Remote / rural areas 6–10 business days

These timelines begin after order processing and are estimates, not guarantees. Actual delivery may vary due to courier logistics, weather, regional restrictions, or unforeseen circumstances beyond our control.

Shipping Charges

  • Shipping fees, if applicable, are calculated and displayed at checkout before payment.
  • MagMagic may offer free shipping on orders above a specified value; any such threshold will be clearly shown on the website or at checkout.
  • All shipping charges are inclusive of applicable taxes.

Order Tracking

  • Once your order is shipped, you will receive a tracking number via email and/or SMS.
  • You can use this tracking number on the courier partner's website to monitor your shipment's status in real time.
  • If you do not receive tracking details within 2 business days of your order confirmation, please contact us at info@magmagic.in.

Packaging

MagMagic Pure Epsom Salt with Rose Petals is shipped in a resealable, tamper-evident pouch placed inside secure outer packaging to prevent leakage, moisture exposure, or damage during transit. We take extra care in packaging since Epsom Salt is a mineral product sensitive to moisture.

What Happens If My Order Is Delayed?

If your order has not arrived within the estimated delivery window:

  1. Check your tracking number for the latest courier status.
  2. Contact us at info@magmagic.in with your order number.
  3. We will follow up with our courier partner and update you within 24–48 business hours.
  4. If the shipment is confirmed lost in transit, MagMagic will send a free replacement or issue a full refund, based on your preference.

Damaged or Leaking Packages

If your package arrives visibly damaged, torn, or leaking:

  • Do not accept the delivery if damage is visible at the doorstep, where possible.
  • If already received, take clear photos of the damaged packaging and product before disposal.
  • Email info@magmagic.in within 7 days of delivery with your order number and photos.
  • Approved claims will be resolved with a free replacement or refund, in line with our Return & Refund Policy.

Incorrect or Missing Items

If your order arrives incomplete or with the wrong item:

  • Contact us within 7 days of delivery at info@magmagic.in with your order number and a photo of the received item.
  • We will verify the discrepancy and ship the correct item or issue a refund at no additional cost to you.

Address Accuracy

  • Please ensure your shipping address, pin code, and phone number are accurate and complete at checkout.
  • MagMagic is not responsible for delays or non-delivery caused by incorrect or incomplete address details provided by the customer.
  • If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment; additional shipping charges may apply.

Cash on Delivery (COD) Orders

  • COD is available on select pin codes, shown at checkout.
  • Please keep the exact order amount ready at the time of delivery for a smoother experience.
  • COD orders follow the same processing and delivery timelines as prepaid orders.

Frequently Asked Questions

Q: How long does MagMagic take to deliver an order? A: Orders are typically delivered within 3–7 business days after processing, depending on your location within India.

Q: Does MagMagic offer international shipping? A: No, MagMagic currently ships only within India.

Q: How can I track my MagMagic order? A: You will receive a tracking number via email or SMS once your order ships, which can be used on the courier partner's tracking page.

Q: What should I do if my Epsom Salt pouch arrives leaking or damaged? A: Email info@magmagic.in within 7 days of delivery with photos of the damaged package. You will receive a free replacement or refund.

Q: Is Cash on Delivery available on all orders? A: COD is available only on select serviceable pin codes, confirmed at checkout.

Q: What if I entered the wrong shipping address? A: MagMagic is not liable for delays caused by incorrect address details. Contact us as soon as possible after ordering to correct it before dispatch.

Policy Updates

MagMagic may update this Shipping Policy periodically to reflect changes in courier partnerships, service areas, or delivery timelines. The "Effective Date" at the top of this page will always reflect the latest version.

Contact Us

MagMagic Website: magmagic.in Email: info@magmagic.in Contact Page: magmagic.in/pages/contact