Refund and Returns Policy

At MagMagic, customer satisfaction is important to us. Since our products are personal-care and wellness-use products, returns are accepted only under specific conditions.

Return Eligibility

You may request a return or replacement if:

• You received a damaged product
• You received the wrong product
• The product was leaked, opened, or tampered with during transit
• The product is missing from your order

To be eligible, the issue must be reported within 48 hours of delivery.

Non-Returnable Items

We do not accept returns in the following cases:

• Product has been opened or used
• Product seal or packaging is broken by the customer
• Return request is made after the allowed time period
• Customer ordered the wrong product
• Customer no longer wants the product
• Product is damaged after delivery due to misuse, storage, or handling

Return Request Process

To raise a return or replacement request, contact us with:

• Order ID
• Registered phone number or email
• Reason for return
• Clear photos/videos of the product and packaging

Our team will review your request and respond within 2–3 business days.

Replacement

If your request is approved, we may offer a replacement for the same product, subject to stock availability.

Refund

Refunds will be processed only after approval.

If approved, the refund will be credited to your original payment method within 5–7 business days, depending on your bank or payment provider.

For COD orders, we may request your bank or UPI details for refund processing.

Order Cancellation

You can request order cancellation before the order is shipped. Once shipped, the order cannot be cancelled.

MagMagic reserves the right to cancel any order due to product unavailability, pricing errors, payment issues, suspicious activity, or serviceability limitations.

Contact Us

For returns and refund support:

Email: care@magmagic.in
Phone/WhatsApp: +91 9179628586

Last Updated: 21-07-2026